FAQ
Questions families ask us.
Can't find your answer? Send us a message; we reply within 2 business days.
Getting started
What areas do you serve?
Mississauga and Brampton (Peel Region), with more of Ontario coming. Enter your parent's postal code on the home page to see caregivers near them.
Can I book for my parent if I don't live with them?
Yes. Most of our families do. Enter your parent's postal code when you book; Nearkin contacts you about the booking.
Can I book now?
We're onboarding our first caregivers. Send a request and we'll contact you as soon as caregivers are available near your parent.
Which service should I choose?
Companionship for company and outings. Home Help if your parent also needs help with the house and meals. Personal Care if they need hands-on help with bathing, dressing, the toilet or moving around. The care level quiz can help.
Prices and payment
How much does it cost?
Companionship is $29 an hour, Home Help $32 and Personal Care $39. Every visit is at least 2 hours. No subscription, contract or sign-up fee.
What if I need to cancel?
Cancel at least 24 hours ahead at no charge. Later cancellations are charged 1 hour, paid to the caregiver.
Is Nearkin covered by OHIP or insurance?
Nearkin is private care, paid by the hour. Government-funded home care comes through Ontario Health atHome. Some private insurance plans reimburse home care: check your parent's policy.
Caregivers and safety
How are caregivers screened?
Every caregiver has a vulnerable sector police check, an interview, reference checks and Nearkin training with a quiz. Personal Care is only by certified PSWs, and every caregiver holds liability insurance.
Do you provide nursing or medical care?
No. Nearkin offers non-medical care and personal support only: no injections, wound care or giving medication. Ask Ontario Health atHome or your parent's doctor about nursing care.
Can I choose a caregiver who speaks my parent's language?
Yes. We match by language as well as location and availability.
What if my parent doesn't get on with the caregiver?
Tell us. We'll find someone else for the next visit.
Tell us what your parent needs.
We'll match a caregiver who lives nearby. No subscription, no contract.