Accessibility statement

Our commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. We also follow the Accessibility for Ontarians with Disabilities Act (AODA).

What we've done so far

• Body text is 16 px with plenty of line spacing and strong colour contrast. Buttons and links are big enough to tap easily.
• Every page works with a keyboard alone, with a visible focus outline.
• Forms have clear labels. Errors are listed at the top and read aloud by screen readers.
• The site works on phones, tablets and computers, and when zoomed to 200%.
• The site is in English for now. We'll add French, Chinese and Punjabi once each is professionally translated and checked by native speakers.

Known limitations

We know about these issues and are working on them:

• The site is only in English. French, Chinese and Punjabi will follow once each is professionally translated and checked by native speakers.
• Caregiver training lessons in the caregiver portal don't have their videos yet. Every lesson can be completed from its text. Videos will have captions when they're added.
• Our privacy policy and terms of service are drafts, and some details are still in square brackets until a lawyer has reviewed them.
• For now, the online message form is the only way to reach us. We don't have phone or email support yet.

Accessibility contact

Our care team handles accessibility questions. Please send us a message and choose "Accessibility".

This statement was last reviewed on November 12, 2026.